Terms & Conditions

DICOLOUR GEMS PRIVATE LIMITED

Last Updated: 5 September 2026

1. About Dicolour

Welcome to DICOLOUR.

These Terms & Conditions ("Terms") govern your access to and use of the website www.dicolour.com ("Website") and any purchase of gemstones, jewellery, bespoke jewellery, diamonds or related products and services offered by DICOLOUR GEMS PRIVATE LIMITED ("DICOLOUR", "Company", "we", "us" or "our").

By accessing the Website, creating an account, submitting an enquiry, placing an order or purchasing any product from us, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

2. Company Details

DICOLOUR GEMS PRIVATE LIMITED is a luxury gemstone and jewellery company engaged in the sourcing, curation, design and sale of natural gemstones, diamonds and fine jewellery, including bespoke and custom-made pieces.

Registered/Business Address:

B1/43, Ground Floor,
Mathura Road, Mohan Cooperative Industrial Area,
South Delhi, Delhi – 110044,
NCT of Delhi, India.
Email: dicolourgemsinfo@gmail.com
Phone: +91 8587937470 / +91 8512037354

3. Eligibility

By using this Website or purchasing from DICOLOUR, you represent that:

You are at least 18 years of age;
You have the legal capacity to enter into a binding agreement;
The information provided by you is accurate and complete; and
Your use of the Website and purchase of products complies with all applicable laws.

If you are purchasing on behalf of a company, trust, organisation or other legal entity, you confirm that you have authority to bind that entity.

4. Products and Product Information

DICOLOUR deals in natural gemstones, diamonds and jewellery. Due to the natural origin of many of our gemstones, each stone is unique.

Natural gemstones may naturally exhibit variations in colour, tone and saturation, clarity, inclusions, transparency, dimensions, cut and proportions, and overall appearance. Such natural variations are not considered defects.

Product photographs displayed on the Website are intended to provide a representation of the product. Actual colour and appearance may vary depending on lighting conditions, photography, display settings and the individual characteristics of the gemstone.

Where applicable, product descriptions will identify relevant information concerning gemstone origin, treatment, certification and other characteristics available to us.

5. Gemstone Treatments and Disclosures

Where a gemstone has undergone a known treatment, enhancement or modification that is material to its identification or value, DICOLOUR will make the relevant disclosure where applicable.

Certain natural gemstones may contain inclusions or characteristics resulting from their geological formation. Such characteristics are part of the individual identity of a natural gemstone and shall not automatically constitute a defect.

Where a recognised gemological laboratory certificate is supplied with a gemstone or jewellery item, the certificate shall be considered together with the product description.

A laboratory's opinion regarding geographic origin is an expert opinion and may not constitute an absolute guarantee of geographic provenance.

6. Gemstone Certificates

Certain gemstones and jewellery pieces may be accompanied by reports or certificates issued by independent gemological laboratories.

Where a certificate is specifically mentioned in a product listing, the applicable certificate/report will form part of the product documentation.

Certificates may identify characteristics such as gemstone variety, species, treatment, origin opinion, weight or other gemological information depending upon the laboratory and report type.

If a product is sold without a laboratory certificate, this will be indicated or communicated to the customer where applicable.

7. Pricing

All prices displayed on the Website are subject to change without prior notice.

Prices may be displayed in Indian Rupees (INR) or another currency depending upon the customer's location, payment method or Website configuration.

Unless expressly stated otherwise, applicable taxes, duties, customs charges, import charges, bank charges or other governmental charges may apply depending upon the destination and transaction.

In the event of an obvious pricing, typographical or technical error, DICOLOUR reserves the right to correct the error and, where appropriate, cancel or modify the affected order.

8. Orders and Acceptance

Submitting an order through the Website constitutes an offer to purchase the selected product.

An order is not considered finally accepted until DICOLOUR confirms the order and/or receives the applicable payment, as determined by the circumstances of the transaction.

DICOLOUR reserves the right to refuse, cancel or limit an order where the product is unavailable; there is an obvious pricing or listing error; payment cannot be verified; the transaction appears fraudulent or suspicious; the product cannot legally be shipped to the requested destination; the customer has provided inaccurate information; or circumstances beyond our reasonable control prevent fulfilment.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with the Company's refund procedures and applicable law.

9. High-Value and Bespoke Orders

Certain gemstones and jewellery offered by DICOLOUR are high-value or individually sourced pieces.

For high-value gemstones, rare gemstones, bespoke jewellery and custom orders, DICOLOUR may require advance payment or a deposit, identity or transaction verification where legally required, additional documentation, confirmation of specifications, written approval of designs, gemstone/certificate confirmation, or additional processing time.

Such requirements will be communicated to the customer before the order is finalised where applicable.

10. Custom and Bespoke Jewellery

DICOLOUR offers bespoke jewellery services allowing customers to select gemstones, metals, designs and other specifications.

Once a custom design has been approved and production has commenced, the order may not be cancelled or returned except where required by applicable law or expressly agreed by DICOLOUR in writing.

Custom jewellery may involve variations in gemstone availability, gemstone dimensions, metal weight, design proportions, manufacturing tolerances and final appearance.

Any material change to the approved design or specifications will, where reasonably practicable, be communicated to the customer before completion.

Custom orders may require a non-refundable deposit or full advance payment. The applicable payment and cancellation terms will be communicated before production begins.

11. Payment

Payment must be made using the payment methods made available by DICOLOUR or its authorised payment partners.

The customer represents that they are authorised to use the payment method used for the transaction.

DICOLOUR may undertake appropriate payment, fraud-prevention and compliance checks before processing an order.

For high-value transactions, additional verification may be required in accordance with applicable law and internal compliance procedures.

12. Shipping and Delivery

DICOLOUR aims to provide secure and reliable delivery for all orders.

Delivery timelines provided by DICOLOUR are estimates unless expressly guaranteed in writing.

Delivery may be affected by courier delays, customs clearance, import regulations, weather, public holidays, governmental restrictions, incomplete delivery information, security checks or other circumstances beyond DICOLOUR's reasonable control.

For international orders, the customer is responsible for providing accurate delivery and contact information and for complying with applicable import requirements in the destination country.

Any customs duties, import taxes, brokerage charges or similar charges imposed by the destination country may be payable by the customer unless expressly stated otherwise.

For high-value orders, DICOLOUR may require an authorised signature or other delivery verification.

13. Inspection Upon Delivery

Customers are advised to inspect the external packaging immediately upon delivery.

If the package appears materially damaged, tampered with or compromised, the customer should document the condition of the package, including photographs/video where possible, before opening it and contact DICOLOUR promptly.

For any damage, shortage or delivery issue, customers should contact us as soon as reasonably practicable with the order details and supporting documentation.

14. Returns and Refunds

DICOLOUR's return and refund policy applies in addition to these Terms.

Where a product is eligible for return, it must be returned within the applicable return period communicated by DICOLOUR and must satisfy all conditions of the applicable return policy.

Unless otherwise required by applicable law, returned jewellery or gemstones must be unused and in original condition, include all original packaging and documentation, include certificates supplied with the product, not have been resized, altered, repaired, engraved or modified, and not show signs of damage, wear or misuse.

Custom-made, bespoke, personalised, engraved, resized or specially sourced products may be non-returnable, subject to applicable law and the specific terms communicated at the time of purchase.

Refunds, where approved, will be processed using the applicable payment/refund method and may be subject to applicable deductions, charges or exclusions disclosed under the relevant return policy.

DICOLOUR reserves the right to inspect returned merchandise before approving a refund.

15. Product Exchanges

Exchanges are subject to product eligibility, availability and the applicable return policy.

A product that has been altered, resized, engraved, damaged or otherwise modified after delivery may not be eligible for exchange unless required by applicable law.

16. Jewellery Care and Warranty

DICOLOUR jewellery is crafted using precious metals, gemstones and other fine materials and should be handled with appropriate care.

Unless expressly stated otherwise, normal wear and tear is not considered a manufacturing defect.

Damage resulting from accidents, improper use, impact, exposure to chemicals, extreme temperatures, improper storage, unauthorised repairs, modifications, resizing or misuse may not be covered by any applicable warranty.

Any warranty offered by DICOLOUR is subject to the separate terms of the applicable warranty policy.

Where a lifetime warranty is expressly provided for an eligible product, the scope, exclusions and conditions of that warranty shall be governed by the applicable warranty policy.

17. Intellectual Property

All content appearing on the Website, including but not limited to the DICOLOUR name and logo, photographs, product images, designs, graphics, videos, text, product descriptions, illustrations, website layout, trademarks, logos and other original materials is owned by or licensed to DICOLOUR and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, commercially exploit or otherwise use Website content without prior written permission from DICOLOUR.

18. User Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must promptly notify DICOLOUR if you believe your account has been accessed without authorisation.

DICOLOUR reserves the right to suspend or terminate accounts where there is a breach of these Terms, suspected fraud, unlawful activity or misuse of the Website.

19. Website Use

You agree not to:

use the Website for unlawful purposes;
attempt to gain unauthorised access to the Website or its systems;
interfere with the Website's operation;
introduce malicious code or harmful software;
copy or scrape Website content for unauthorised commercial purposes;
impersonate another person or entity;
provide false or misleading information; or
engage in fraudulent transactions.

20. Third-Party Services

The Website may use third-party service providers for payment processing, shipping, website hosting, analytics, communication, authentication and other services.

DICOLOUR is not responsible for independent failures or actions of third-party service providers to the extent permitted by applicable law.

Third-party websites or services linked from the Website may have their own terms and privacy policies.

21. Accuracy of Information

DICOLOUR makes reasonable efforts to maintain accurate information on the Website.

However, errors may occasionally occur, including typographical errors, inaccurate availability information, pricing errors or technical errors.

DICOLOUR reserves the right to correct errors, update information and modify product availability, descriptions or prices at any time without prior notice.

22. Availability of the Website

We endeavour to keep the Website available and functional. However, we do not guarantee that the Website will always be uninterrupted, secure or error-free.

Access may occasionally be suspended for maintenance, technical problems, security reasons or circumstances beyond our reasonable control.

23. Limitation of Liability

To the maximum extent permitted by applicable law, DICOLOUR shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or purchase of products.

Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms affects any mandatory statutory rights available to consumers.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless DICOLOUR GEMS PRIVATE LIMITED, its directors, employees, representatives and service providers from claims, losses, liabilities, damages and expenses arising from your breach of these Terms, misuse of the Website, fraudulent or unlawful activity, violation of third-party rights, or information supplied by you that is false or misleading.

25. Force Majeure

DICOLOUR shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, epidemics, war, civil disturbance, governmental restrictions, customs restrictions, transportation disruption, strikes, telecommunications failures, cyber incidents or other extraordinary circumstances.

26. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you acknowledge that personal information may be collected, processed and used in accordance with the Privacy Policy and applicable law.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory laws, courts having appropriate jurisdiction in Delhi, India shall have jurisdiction over disputes arising from these Terms or transactions with DICOLOUR.

Before initiating formal proceedings, the parties should make reasonable efforts to resolve any dispute amicably through communication with DICOLOUR.

28. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be modified or interpreted to the extent necessary to make it enforceable, and the remaining provisions shall continue in effect.

29. Changes to These Terms

DICOLOUR may update these Terms from time to time to reflect changes in our business, products, services, legal requirements or Website functionality.

The updated version will be published on the Website with a revised "Last Updated" date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. Contact Us

For questions regarding these Terms, orders, returns or other matters, please contact:

DICOLOUR GEMS PRIVATE LIMITED
B1/43, Ground Floor, Mathura Road, Mohan Cooperative Industrial Area
South Delhi, Delhi – 110044, NCT of Delhi, India
Email: dicolourgemsinfo@gmail.com
Phone: +91 8587937470 / +91 8512037354
Website: www.dicolour.com