Privacy Policy

DICOLOUR GEMS PRIVATE LIMITED

Website: dicolour.com

Last Updated: 5 September 2026

1. Introduction

This Privacy Policy explains how DICOLOUR GEMS PRIVATE LIMITED ("Dicolour", "Company", "we", "us" or "our") collects, uses, stores, discloses and protects personal information when you visit or use dicolour.com (the "Website"), create an account, contact us, request a bespoke jewellery consultation, place an order, subscribe to communications, or otherwise interact with us.

Dicolour is a luxury gemstone and jewellery business offering gemstone jewellery, diamonds, bespoke/custom jewellery and related services. We respect your privacy and seek to process personal data responsibly and in accordance with applicable law, including applicable Indian data-protection requirements.

2. Information We Collect

We may collect information that you provide directly to us, including:

  • Name and contact details, such as email address, telephone number, billing and shipping address.
  • Account information, such as login details and account preferences.
  • Order and transaction information, including products purchased, order history, delivery information and related correspondence.
  • Bespoke/custom-design information, including jewellery preferences, gemstone preferences, design requirements, measurements or other information you voluntarily provide to help us prepare a quotation or design.
  • Communications and enquiries submitted through our contact forms, email, telephone, messaging services or other customer-support channels.
  • Marketing preferences, including whether you wish to receive store updates, offers or other communications.

Certain information may be collected automatically when you use the Website, including IP address, browser/device information, pages visited, approximate usage information, timestamps, referring/exit pages, and diagnostic or security information.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts and similar technologies to operate the Website, remember preferences, maintain sessions, improve functionality, understand Website usage and support analytics or marketing where applicable.

Some cookies may be necessary for the Website to function, while others may be used for functionality, analytics or marketing. You may be able to control cookies through your browser settings and, where applicable, through our cookie-consent controls. Disabling certain cookies may affect Website functionality.

4. How We Use Personal Information

We may use personal information to:

  • Provide, operate and maintain the Website and our services.
  • Create and manage customer accounts.
  • Process and fulfil purchases, payments, shipping, returns and related customer-service requests.
  • Respond to enquiries, requests for quotations and bespoke jewellery consultations.
  • Communicate with you about orders, services, security matters, account activity and other operational matters.
  • Send promotional communications, newsletters, product information and special offers where permitted and where you have not opted out.
  • Personalise and improve your experience and our products, services and Website.
  • Detect, prevent and investigate fraud, misuse, security incidents and other unlawful activity.
  • Maintain business, tax, accounting and legal records and comply with applicable legal obligations.
  • Analyse Website performance, customer preferences and marketing effectiveness.
  • Exercise or defend legal rights and handle disputes.

5. Legal Basis / Lawful Processing

We process personal data only for lawful and relevant purposes. Depending on the circumstances and applicable law, processing may be based on your consent, performance of a contract or steps requested by you before entering into a contract, compliance with a legal obligation, or other lawful grounds available to us.

Where consent is relied upon, you may withdraw consent through the mechanism provided by us, subject to applicable law and any consequences explained at the time of withdrawal.

6. Sharing and Disclosure of Information

We do not sell your personal information as a standalone commercial product. We may disclose information where reasonably necessary to operate our business, including to:

  • Service providers and technology partners supporting website hosting, e-commerce, payment processing, shipping, customer support, analytics, communications and security.
  • Professional advisers, auditors, insurers and consultants where reasonably required.
  • Business partners where necessary to provide a service you have requested or where otherwise permitted by law.
  • Government authorities, regulators, courts or law-enforcement agencies where disclosure is required or permitted by law.
  • A purchaser, successor or other relevant party in connection with a merger, restructuring, financing, acquisition or sale of all or part of our business or assets.
  • Other parties where you have provided consent or where disclosure is otherwise lawful.

7. Payment Information

Payments may be processed through third-party payment providers. Dicolour may receive transaction-related information necessary to confirm and administer an order, but payment-card details may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices. You should review the applicable payment provider's terms and privacy notice before completing a transaction.

8. International Data Transfers

Some of our technology, e-commerce, payment, communications, logistics or service providers may process information outside India. Where personal information is transferred or processed across jurisdictions, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, organisational or technical safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal, tax and accounting requirements, and enforce agreements.

When information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Data Security

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law and any limitations that may apply, you may have rights concerning your personal data, including the right to request access to information held about you, correction of inaccurate information, deletion or erasure where legally available, withdrawal of consent where processing is based on consent, and information about how your data is processed.

To exercise a privacy right, contact us using the details in Section 15. We may need to verify your request before acting on it. We will respond within the period required by applicable law.

12. Marketing Communications

If you subscribe to our updates or marketing communications, we may use your contact information to send information about products, collections, offers, events and other Dicolour news.

You can opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us. Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications.

13. Third-Party Links and Services

The Website may contain links to third-party websites, social-media services, payment providers, shipping providers or other services. We are not responsible for the privacy practices, security or content of third-party services. We encourage you to review the privacy policies of any third-party service you use.

14. Children's Privacy

The Website is not intended to knowingly collect personal data from children where such collection is prohibited by applicable law. If you believe that a child has provided personal data to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

15. Contact Us

For questions, requests or complaints relating to this Privacy Policy or the handling of personal information, please contact:

  • DICOLOUR GEMS PRIVATE LIMITED
  • B1/43 Ground Floor, Mathura Road, Mohan Cooperative Industrial Area
  • South Delhi, Delhi 110044, NCT of Delhi, India
  • Email: dicolourgemsinfo@gmail.com
  • Phone: +91 8587937470 / +91 8512037354

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology or applicable legal requirements. The revised policy will be published on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India. Any dispute relating to this Privacy Policy shall be subject to the applicable courts and legal processes having jurisdiction over Dicolour's place of business, subject to mandatory provisions of applicable law.